jll33 is committed to protecting the personal information of every Filipino player who uses our platform. This Privacy Policy explains what data we collect, why we collect it, how it is stored and protected, who it is shared with, and what rights you hold over your own information under Philippine law. Please read this document carefully before registering or using any jll33 service.
These cards summarize the principles that guide how jll33 handles your personal data. The full legally binding policy is set out in the detailed sections below.
jll33 limits data collection to information that is directly necessary for account operation, identity verification, transaction processing, regulatory compliance, and platform security. We do not collect data for collection's sake.
jll33 does not sell, rent, or trade your personal information to third-party marketers, data brokers, or advertisers. Your data is used to operate the jll33 platform and for no other commercial purpose without your explicit consent.
All personal data held by jll33 is encrypted at rest and in transit using industry-standard security protocols. Access to personal data is restricted to authorised jll33 staff and service providers who require it to perform specific operational functions.
Every jll33 account holder has the right to access, correct, and request deletion of their personal data under the Philippine Data Privacy Act of 2012. These rights can be exercised by contacting jll33 support at any time.
This Privacy Policy is designed and maintained in compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and the implementing rules issued by the National Privacy Commission of the Philippines.
jll33 only sends promotional communications to players who have opted in to receive them. You can withdraw marketing consent at any time from your account settings or by contacting jll33 support, with no effect on your platform access.
jll33 ("we," "us," "our") operates the online gaming platform accessible at jll33.app (the "Platform"). As a platform that serves Filipino players and processes personal data in connection with gaming services, jll33 is subject to the Data Privacy Act of 2012 (Republic Act No. 10173), its implementing rules and regulations, and the applicable issuances of the National Privacy Commission of the Philippines.
This Privacy Policy sets out in detail: the categories of personal information that jll33 collects from and about users of the Platform; the purposes for which that information is processed; the parties with whom it may be shared; the security measures applied to protect it; how long it is retained; and the rights available to data subjects under Philippine law.
By registering a jll33 account or using any feature of the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not consent to this Privacy Policy, you must not create a jll33 account or use the Platform for real-money gaming.
For the purposes of the Data Privacy Act of 2012, jll33 is the personal information controller in respect of all personal data collected through the Platform. As personal information controller, jll33 determines the purposes and means of processing personal data held in connection with Platform accounts and gaming activity. jll33 has designated a Data Protection Officer (DPO) whose contact details are set out in Section 15 of this Privacy Policy. The DPO is responsible for overseeing jll33's data protection practices and is the appropriate point of contact for data subjects exercising their rights under the Data Privacy Act.
jll33 collects the following categories of personal data from users of the Platform:
jll33 collects personal data through the following means:
| Collection Method | Data Categories Collected |
|---|---|
| Account registration form | Name, date of birth, email, mobile number, password |
| KYC submission portal | Government ID scans, selfie photograph, residential address |
| Payment processing | GCash/PayMaya number, bank account details, transaction records |
| Platform usage (automatic) | IP address, device info, session logs, game activity |
| Cookies and tracking pixels | Session identifiers, browsing behavior within the Platform |
| Customer support interactions | Chat transcripts, email correspondence, complaint records |
| Third-party payment providers | Transaction confirmation data from GCash, PayMaya, and bank partners |
jll33 processes personal data for the following specific and legitimate purposes:
jll33 processes personal data on the following legal bases as recognized under the Data Privacy Act of 2012:
jll33 shares personal data with carefully selected third-party service providers who assist in the operation of the Platform. These providers are contractually bound to process data only on jll33's instructions and in accordance with the Data Privacy Act. Categories of authorised service providers include:
jll33 will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or any other Philippine government authority where required to do so by applicable law, regulatory direction, or lawful court order. jll33 will not disclose personal data to law enforcement absent a valid legal instrument requiring such disclosure, except where disclosure is necessary to prevent imminent harm to a person.
jll33 does not sell, rent, exchange, or otherwise transfer personal data to third parties for commercial or marketing purposes. jll33 does not share personal data with social media platforms, advertising networks, or data brokers in any manner that identifies individual account holders.
Where jll33 engages third-party service providers whose data processing infrastructure is located outside the Philippines — for example, cloud infrastructure providers with servers in other jurisdictions — personal data may be transferred internationally. jll33 ensures that all such transfers are conducted in accordance with the requirements of the Data Privacy Act of 2012, including obtaining adequate contractual assurances that transferred data will be protected to a standard equivalent to Philippine data protection law. Where required, jll33 notifies the National Privacy Commission of cross-border data transfers in accordance with applicable NPC issuances.
jll33 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any longer retention period required by applicable Philippine law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years post-closure |
| KYC verification documents | Duration of account plus 5 years post-closure (AMLA requirement) |
| Transaction records | 5 years from transaction date (AMLA and BIR requirements) |
| Gaming activity logs | 3 years from session date |
| Customer support records | 3 years from last interaction |
| Marketing consent records | Duration of consent plus 2 years |
| Technical and IP logs | 12 months from collection date |
Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in a manner that prevents re-identification of the data subject.
jll33 implements technical and organisational security measures appropriate to the nature of the personal data held and the risks associated with its processing. These measures include but are not limited to:
In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of data subjects, jll33 will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected data subjects without undue delay where the breach poses a high risk to those individuals.
As a data subject under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by jll33. You may exercise any of these rights by contacting jll33 support as described in Section 15. jll33 will respond to data rights requests within 15 business days of receipt.
You have the right to request a copy of the personal data held by jll33 about you, including information about the purposes for which it is processed and the parties with whom it has been shared.
You have the right to request correction of any inaccurate or incomplete personal data held by jll33 about you. Corrections to registered name or date of birth require supporting KYC documentation.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where no legal obligation requires continued retention. Regulatory retention requirements (Section 9) take precedence over erasure requests.
You have the right to object to the processing of your personal data for marketing purposes at any time. Marketing objections are processed immediately. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
You have the right to receive a copy of your personal data in a commonly used, machine-readable format where technically feasible, allowing you to transfer that data to another controller.
If you believe jll33 has processed your personal data unlawfully, you have the right to file a complaint with the National Privacy Commission of the Philippines through the channels published on the NPC's official website.
The jll33 Platform is strictly for persons aged 21 years and older. jll33 does not knowingly collect personal data from persons under the age of 21. Registration forms include mandatory date-of-birth validation, and KYC verification confirms age compliance before any real-money gaming is permitted. If jll33 becomes aware that personal data has been collected from a person under 21, that account will be immediately closed and all associated personal data deleted, except where retention is required to satisfy regulatory reporting obligations connected with the underage registration. If you are a parent or guardian and believe your child under 21 has registered a jll33 account, please contact jll33 support immediately.
jll33 may update this Privacy Policy from time to time to reflect changes in data processing practices, applicable law, or Platform features. Material changes to this Privacy Policy will be communicated to registered account holders by email to their registered address no less than 14 days before the revised policy takes effect. Continued use of the Platform after the effective date of a revised Privacy Policy constitutes acceptance of the updated terms. The "Last Updated" date at the top of this page will be revised each time this Privacy Policy is amended. We encourage you to review this page periodically to remain informed about how jll33 handles your personal information.
For any question, concern, or request relating to this Privacy Policy or the personal data jll33 holds about you, please contact the jll33 Data Protection Officer through the following channels:
jll33 aims to acknowledge all data privacy requests within 3 business days and to resolve them within 15 business days. Where a request is complex or high in volume, jll33 will notify you of an extension and provide an expected resolution date. If you are not satisfied with jll33's response to a data privacy concern, you have the right to escalate your complaint directly to the National Privacy Commission of the Philippines.
Questions about your account data? Our support team is available 24/7 — start a live chat for immediate assistance from a Filipino-speaking agent.